Privacy Policy
Last updated: May 22, 2025

This Privacy Policy describes how Hello Mia (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.hellomia.co.za (the “Site”) or otherwise communicate with us (collectively, the “Services”). For the purposes of this Privacy Policy, “you” refers to you as the user of our Services, whether as a customer, site visitor, or anyone else interacting with us.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, operations, or applicable laws. We will post the updated version with a new “Last updated” date on the Site. Please review this policy regularly.

How We Collect and Use Your Personal Information

To provide our Services, we collect personal information in the ways described below. This information allows us to process your orders, deliver products, and enhance your experience with Hello Mia.

Information You Provide to Us

We collect the following personal information when you interact directly with us:

  • Contact details: Your name, email, phone number, delivery and billing address.
  • Order details: Items purchased, order total, payment confirmation, shipping information.
  • Account details (if applicable): Login credentials, saved addresses, communication preferences.
  • Customer service interactions: Any messages, feedback, or information provided when you contact us.

Providing this information is optional, but necessary for order fulfillment or accessing certain site features.

Information We Collect Automatically

When you browse our Site, we automatically collect data to understand and improve your experience. This may include:

  • Device and browser type
  • IP address and geolocation
  • Pages visited and time spent
  • Interaction with content and features

We may use cookies and similar technologies to track this data. You can disable cookies in your browser settings, but this may affect functionality.

Information from Third Parties

We may receive data from third parties such as:

  • Payment processors: For secure transaction details.
  • Courier partners: For delivery updates.
  • Analytics and marketing platforms: To understand customer behavior.

This data is used solely to enhance our Services and fulfill our contractual obligations.

How We Use Your Personal Information

We use the personal data collected for:

  • Fulfilling orders: Processing payments, packaging, and delivery.
  • Customer support: Resolving issues, answering queries, and returns/exchanges.
  • Marketing: Sending emails, special offers, and promotions (you can opt out anytime).
  • Service improvement: Enhancing our website performance and user experience.
  • Legal compliance and fraud prevention: Ensuring the security of your data and our systems.

Sharing Your Personal Information

We may share your information with:

  • Service providers: Payment gateways, couriers, marketing platforms, and IT support, strictly for operational purposes.
  • Legal authorities: If required by law or in the event of fraud investigation.
  • Marketing partners: For sending updates and promotions (only if you’ve opted in).
  • Business transfers: If our business is sold, merged, or undergoes a restructure, your data may be part of that transfer.

Cookies and Tracking Technologies

We use cookies to:

  • Store your preferences
  • Analyze website performance
  • Track user interactions for marketing

You can manage your cookie preferences in your browser settings.

Data Retention

We retain your personal information for as long as necessary to fulfill our Services or as required by law. You may request deletion of your data by contacting us directly.

Your Rights

Depending on your location, you may have the right to:

  • Access or correct your personal data
  • Request deletion of your data
  • Opt out of marketing communications
  • Object to or restrict certain data uses

Please email us at info@hellomia.co.za to make any such requests.

Data Security

We are committed to protecting your data with appropriate technical and organizational measures. While we strive for 100% security, no system is completely foolproof. If you suspect unauthorized use of your information, contact us immediately.

Third-Party Links

Our Site may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites.

Contact Us

If you have any questions or concerns regarding this Privacy Policy or our handling of your information, please contact us at:

📧 Email: info@hellomia.co.za
🌐 Website: www.hellomia.co.za
📍 Business Address: Based in the Western Cape, South Africa