Hello Mia Terms of Service
OVERVIEW This website is operated by Hello Mia. Throughout the site, the terms “we”, “us”, and “our” refer to Hello Mia. Hello Mia offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site, including browsers, customers, merchants, and content contributors.
Please read these Terms carefully before using our website. If you do not agree to all the terms and conditions, you may not access the website or use any services.
Any new features or tools added to the current store will also be subject to these Terms. You can review the most current version of the Terms at any time on this page. We reserve the right to update or change any part of these Terms by posting updates to our website. Your continued use of the site after such changes constitutes acceptance of those changes.
SECTION 1 – ONLINE STORE TERMS By using our site, you confirm that you are at least the age of majority in your province of residence, or that you have given us consent to allow your minor dependents to use the site. You may not use our products for any unlawful purpose or violate any laws, including intellectual property laws. Any breach of these Terms may result in the immediate termination of your services.
SECTION 2 – GENERAL CONDITIONS We reserve the right to refuse service to anyone at any time. You understand that your content (excluding credit card information) may be transferred unencrypted over various networks. Credit card information is always encrypted. You may not reproduce, duplicate, copy, sell or exploit any part of the service without our written permission.
SECTION 3 – INFORMATION ACCURACY We are not responsible if information on this site is not accurate, complete, or current. The material on this site is for general information only. It should not be used as the sole basis for decision-making. Historical information is provided for reference only and may not be current.
SECTION 4 – MODIFICATIONS TO SERVICE AND PRICING Prices are subject to change without notice. We reserve the right to modify or discontinue the Service (or any part of it) at any time without notice. We are not liable for any modifications, price changes, or service interruptions.
SECTION 5 – PRODUCTS AND SERVICES All products are subject to availability and may be available exclusively online. Items may have limited quantities. We do not guarantee that your device will display colors accurately. We reserve the right to limit sales to any person or region, cancel orders, or change quantities. We do not warrant that the quality of products will meet your expectations.
SECTION 6 – SHIPPING POLICY We only ship within South Africa, nationwide. We currently use Fastway and The Courier Guy as our courier services. Shipping insurance is not included unless purchased separately by the buyer. Hello Mia is not responsible for losses or damages caused by the courier company.
SECTION 7 – RETURNS AND REFUNDS There are no returns or refunds on nursing bras or underwear for hygiene reasons. Returns are allowed on other eligible products within 7 days of receipt but must be in original, unused condition. Return shipping costs are the customer’s responsibility. Alternatively, items can be delivered in person to our address. Refunds exclude original shipping fees and will only be processed once we have received and inspected the item.
SECTION 8 – ACCURACY OF ACCOUNT INFORMATION We reserve the right to cancel any order. Orders may be limited or cancelled at our discretion. We may notify you via the contact information provided during checkout. You agree to provide accurate and complete information and to keep your account details up to date.
SECTION 9 – OPTIONAL TOOLS AND THIRD-PARTY SERVICES We may offer access to third-party tools which we do not monitor or control. You use these tools at your own risk and should review the third-party’s terms before use. Any new tools or features added to the site will also be subject to these Terms.
SECTION 10 – USER FEEDBACK AND COMMENTS You agree that we may use your comments, feedback, suggestions, or ideas without restriction. We are not obligated to maintain confidentiality or provide compensation. We may remove content that we deem unlawful, offensive, or in violation of these Terms.
SECTION 11 – PERSONAL INFORMATION Your submission of personal information through the store is governed by our Privacy Policy.
SECTION 12 – WHOLESALE ORDERS We do not currently offer additional wholesale discounts. If you are interested in bulk purchasing, please contact us to arrange a meeting.
SECTION 13 – PAYMENT METHODS We accept payment via Ozow and direct EFT only.
SECTION 14 – DISCOUNT CODES Discount codes may not be combined or reused and are subject to expiration. We reserve the right to cancel or modify discount promotions at any time.
SECTION 15 – CONTACT INFORMATION Questions about the Terms of Service can be sent to: info@hellomia.co.za